Our Cancellation Policy
Our live online booking system will allow you to cancel, amend or move your appointments.
You, as a customer have full control of your appointments without the need of contacting us.
Signup or Login: Simply sign up as a customer and enter the details requested on our online member's area. Everything you enter is completely safe and is encrypted.
Due to the nature of Reiki and healing, many clients require urgent appointments. During busy times there is also the ability to go on to the " WAITING LIST " whereby our online booking system will email you at short notice and offer you to slot an urgent appointment in immediately when a space becomes available.
Last-minute cancellations and no shows result in wasted appointments, clients unable to receive care and loss of earnings. Please read my cancellation policy, which enables me to keep appointments running smoothly.
When you book a Reiki Appointment online you will be required to pay a deposit of £10.00 ( see the terms of our cancellation below )
CANCELLATION OF APPOINTMENTS
Our online booking system will allow you to cancel up to 4 hours before your chosen appointment date and time. Up to 4 hours before you can as a member of Healology.co.uk go into your members profile and appointments section and cancel, re-book or move your appointments time if those slots are available.
FULL CUSTOMER FUNCTIONALITY
If you fail to cancel your appointment up to the 4 hours prior to your appointment or you fail to turn up to your appointment the £10.00 deposit will not get returned.
We cannot accept telephone cancellations, all cancellations must be done via the online appointments system. You may also in future be made pay the full amount of your appointment at the time of booking online.
If you don’t turn up for your scheduled appointment you will be charged for your missed appointment and required to pay for any further sessions in advance.
LATE ARRIVALS FOR YOUR APPOINTMENT
If you arrive late your appointment this, in turn, may be shortened however you will still be responsible for paying the full amount. Time is reserved for your session and lateness impacts on the next client.